Terms and conditions

This document sets out, in a single text, the general terms for creating and using a personal Dafex account, processing information, the operational wallet, deposits and withdrawals, funding with Tether, and creating and executing transfers. By selecting “I accept the comprehensive Dafex terms” and completing registration, the user confirms that they have read and agree to this document.

Acceptance of this document does not replace confirmation of each transfer's variable details. Before final submission of each order, its amount, currency, rate, fees, beneficiary amount and details, estimated time and specific route rules are displayed. Confirming that page constitutes an instruction to execute that transfer, rather than acceptance of a new general document.

Consent to receive marketing messages is separate and optional. Declining it does not prevent registration or use of the services.

• “Dafex” or “Platform”: the platform and services provided by [full legal name of the provider] through its designated official domain and channels.
• “User”: an individual creating a personal account in their own name.
• “Account”: the user's verified profile for accessing Dafex services.
• “Operational wallet”: an internal record of the user's balance for limited use within Dafex services; it is not a bank account, deposit or general-purpose wallet.
• “Available balance”: the portion of the balance not subject to an open request, review, restriction or reservation.
• “Committed balance”: an amount removed from the available balance for a transfer, withdrawal, review or dispute.
• “Transfer”: a request to transfer value to a beneficiary along a specified route, in a specified currency and under specified conditions.
• “Operating partner”: a contracted bank, institution, money changer, payment, settlement, verification or technology provider, or authorized person performing part of the service.
• “Business day”: a day when the relevant service and its operating partners are available under the calendar, business hours and time zone disclosed for that service.

Dafex is a platform for creating, reviewing, managing and tracking international payment and settlement services. Dafex is not a public online exchange, a currency or cryptocurrency trading market, a bank, a deposit-taking institution or a system for unrestricted money transfers between individuals.

Creating an account does not guarantee access to every country, currency, method or limit. Each service depends on route availability, capacity, identity and risk review outcomes, applicable laws and partner conditions.

Personal accounts are for the user's own use. Organizational use, serving other customers, acting on behalf of a money changer or company, and managing third-party funds require an organizational account and separate partnership terms.

Users must be at least 18 years old, have the necessary legal capacity, and create accounts only for themselves using accurate information.

Each person may have only one active personal account unless Dafex gives written permission otherwise. Selling, renting, assigning, sharing or creating an account for another person is prohibited.

Names, identity documents, email address, address, country of residence, residency status, occupation and other requested information must be accurate, complete, legible and current. False identities, altered documents, another person’s email address and fictitious addresses are prohibited.

Users must report changes to material information without delay. Dafex may restrict some services until updates are completed.

Before activation or during the relationship, Dafex may request proportionate information and documents to verify identity, establish the service purpose, source and origin of funds, relationship to the beneficiary, residence, occupation and expected activity, and to prevent fraud or meet legal requirements.

Information may include identity documents, live images, address and residency documents, employment and economic information, source of funds, transfer purpose, relationships between parties, payment instrument information and route-specific documents.

Accounts or services may remain restricted until review is complete. Refusal to provide information, material inconsistencies, inability to verify details or unexplained risk may lead to a pause, rejection or suspension.

Users must declare their actual country of residence, address and residency status. Access to the website does not mean that services are available or permitted in every country. Eligibility depends on applicable laws, service restrictions and operating partner requirements.

Users are responsible for their personal legal and tax obligations in their country of residence and must not use false information or technical tools to bypass geographic, identity or control restrictions.

Users must take reasonable steps to protect their email account, password, verification codes, device and account recovery methods, and must not share passwords or security codes with others.

Users must notify support immediately if access to their email account or device is lost, a suspicious login occurs or unauthorized changes are made. Dafex may temporarily restrict login or operations and request identity verification again to protect the account.

Accounts may be used only for lawful, clear and explainable purposes in accordance with this document and the relevant service terms.

• Using another person's name, a rented account or a personal account to provide financial services to third parties;
• Concealing the actual owner, source of funds, purpose, sender, beneficiary, bank, wallet, broker or route;
• Money laundering, fraud, forgery, deception, financing unlawful activity or deliberately splitting amounts to bypass limits and controls;
• Paying or receiving funds from an unrelated person without disclosure and approval;
• Use for prohibited goods or services, or circumventing laws and contractual restrictions;
• Unauthorized access, disruption, malware, data extraction or automated use without permission;

Essential account and service messages may be sent by email, platform notification or another official channel agreed with the user. Users must keep their email address and other provided contact information current.

Operating partners may perform parts of verification, messaging, payment, technology, monitoring, settlement or transfer execution. Dafex shares information with them only as necessary and in accordance with this document.

Registering and accepting this document does not confirm a price or instruct a specific transfer. The platform displays a summary before each transfer is finally submitted.

• Source, destination, currency and amount;
• Amount reserved from the wallet, exchange rate and fees;
• Amount received by the beneficiary or its calculation method;
• Beneficiary details and receiving bank or instrument;
• Estimated time, quote validity and route restrictions;
• Specific amendment or cancellation conditions and potential costs;

Confirming this summary instructs execution of that Transfer and authorizes reservation of the stated amount in the wallet and its final debit on completion. This confirmation must be recorded with its version and timestamp.

Creating a Transfer requires sufficient available balance. The principal, fees and disclosed costs are reserved for that Transfer and become unavailable for other spending. Reservation is temporary: the wallet is finally debited when the Transfer completes. A reservation does not mean that the Beneficiary has received funds.

The exchange rate, fees and destination amount recorded on the confirmed Transfer apply to that Transfer. Dafex must not request additional funds or reduce the destination amount solely because of ordinary market fluctuations.

If incorrect information, a requested change, a legal restriction or an unavoidable cost prevents execution on the confirmed terms, any proposed change must be explained and explicitly accepted before proceeding. Otherwise, the Transfer is cancelled where possible and its reservation released, subject to the cancellation terms and any costs lawfully due.

The estimated execution time begins after successful final submission and reservation of the required balance. The displayed time represents the route’s usual duration under normal conditions and is not guaranteed unless the platform explicitly states a binding commitment.

If progress requires user action, documents, corrections or confirmation of a change, the clock pauses until the necessary action is completed. Internal Dafex or partner delays must not be recorded as user delays.

Where a duration is expressed in business days or business hours, the applicable calendar, hours and time zone must be disclosed for the relevant service. Announced closures and operating partner schedules may affect execution time.

Before final submission, users must check the Beneficiary’s name, account number or IBAN, bank, SWIFT/BIC or other required banking code, country, currency, wallet address, network and other destination details.

If an error is identified before submission to a partner, the request is paused for correction. If reported after execution begins, Dafex makes reasonable efforts to stop, amend or recover the transfer, but the outcome depends on the bank, network and partner and is not guaranteed.

Actual nonrefundable costs arising from user error may be deducted from the refundable amount. If the user provided correct information and Dafex or its partner transmitted it incorrectly, the user does not bear correction costs.

If the destination account is closed, blocked, restricted, invalid or incompatible with the currency, the transfer is paused for correction, an alternative account or cancellation. Changing the beneficiary or account may require renewed review and confirmation.

If execution through the specified route is impossible, Dafex may use an alternative route without adverse effects, propose new terms for user approval, wait with the user's knowledge, or cancel and return funds, as appropriate.

If failure results from an Dafex error or negligence, the principal and Dafex fee are returned to the wallet. Costs caused by Dafex errors are not deducted from the user's funds.

If a partner causes an issue and the user is not responsible, Dafex must follow up, communicate and resolve the user's position. A dispute between Dafex and its partner must not leave funds unresolved indefinitely.

Users may request cancellation before execution reaches an irreversible stage. A request does not constitute immediate cancellation; the ability to stop execution and costs already incurred are reviewed.

Dafex may pause, reject or cancel a transfer because of incomplete or incorrect information, unverified identity or source of funds, fraud risk, route or partner restrictions, inability to execute safely or a competent authority's order.

When a pending Transfer is cancelled or rejected, its wallet reservation is released so that the reserved amount becomes available again. A release does not create a new deposit or a second wallet credit. If funds have already been settled externally, recovery and any refund require reconciliation and confirmation of funds returned. Neither releasing a hold nor a wallet refund automatically withdraws funds to a bank or external wallet.

After final refund approval and financial reconciliation, the refundable amount is returned to the user's wallet within 2 business days at most.

Deductions from refunds are allowed only for actual, documented, explainable and nonrefundable costs caused by the user's cancellation, changes or errors, where the possibility was disclosed before submission. Vague penalties, lost profits and costs caused by Dafex errors cannot be deducted.

If a transfer exceeds its estimated time, Dafex reviews its status, explains the general cause where possible, and specifies the next action and update time.

Target initial response to a delay inquiry: within 3 business hours. Target preliminary review result: within 24 business hours.

An initial response does not mean the transfer is complete or the issue fully resolved. It means the inquiry has been recorded, review started and a status or next action communicated.

Bank or network disruptions, widespread communications outages, sudden regulatory changes, legal orders, partner stoppages, war, unrest, natural disasters, large-scale cyberattacks, unexpected closures or emergency capacity shortages may delay or prevent execution.

In these circumstances Dafex does not guarantee outcomes beyond its reasonable control, but keeps the funds' status clear, provides reasonable updates and follow-up, explains continuation or cancellation options, and resolves refundable funds after the obstacle is removed. This clause does not remove Dafex's responsibility for its own errors.

A transfer is complete when a reliable bank, network or partner confirms funds have been deposited into the designated account or instrument, or made available to the beneficiary by the agreed method.

Dafex may restrict or suspend accounts or operations because of inaccurate information, inability to verify identity, reasonable suspicion of fraud or unauthorized use, breach of these terms, security risks, legal requirements or route closure.

Where possible and legally permitted, the general reason and next action are communicated. Account closure requires resolution of balances, transfers, debts, disputes and open reviews.

Identity records, acceptance of this document, consents, logins, balances, deposits, withdrawals, transfers, communications and important decisions are retained as long as necessary for legal requirements, audits, security, complaints and protection of the parties' rights.

Each service's cost is displayed before confirmation. Users are responsible for their personal banking, operator, internet and tax costs and obligations in their country of residence unless expressly stated otherwise.

Each party is responsible for its obligations and actions under law and this document. No clause excludes liability for fraud, intentional misconduct, gross negligence or rights that cannot be waived.

• Users are responsible for direct losses caused by false information, prohibited use, knowingly transferring accounts or errors in their information.
• Dafex is responsible for direct and provable losses caused by breach of its legal or contractual obligations, subject to applicable law.
• A lawful and justified risk-control decision or delay does not constitute a breach if Dafex has not acted negligently in its implementation.

Users may complain about registration, privacy, balances, deposits or withdrawals, Tether, delays, cost deductions, rejection, cancellation, refunds or response quality.

Dafex communicates review outcomes with understandable explanations of status, amounts and the final decision, except where disclosure is limited by law, security or confidentiality.

Official complaints channel: [official ticket address/email/telephone number].

Dafex may amend this document for changes in law, security, products or service structure. The version and effective date must be specified, and material changes announced before taking effect.

Changes affecting core rights or obligations require renewed explicit acceptance. Silence alone does not constitute acceptance of a fundamental change.

Applicable law and the competent dispute resolution forum depend on the service provider’s legal identity, the service agreement and mandatory law. These terms do not remove nonwaivable consumer or other statutory rights. The provider’s legal identity, registered address and applicable legal framework must be disclosed before a Customer accepts the service agreement.

The parties first attempt to resolve disputes through support and the complaints process. If unresolved, the competent forum is determined by the provider's legal identity, the place of the relationship and applicable laws.

The language and controlling version of the service agreement must be identified when the Customer accepts it. Translations must communicate the same obligations and must not reduce rights required by applicable law. If a clause is invalid, the remaining clauses continue to apply to the extent permitted by law.

Required option: “I have read and accept the comprehensive Dafex terms for registration, accounts, privacy, wallets, Tether payments and payment services.”